Key storage information

We take the responsibility of keeping and managing your keys very seriously and have a vault in which we keep them.

Below are our guidelines for delivering and handling your keys.

We ask that we are the sole key holder for your property in addition to the owner. All requests to hand over keys to third parties must be made by email. Information about the person or company who will collect the keys, for what purpose the keys are required and how long the person may keep the keys must be provided. Before the keys are handed over, we contact the person who receives the keys according to the personal I.D. asked.

How do we get your keys:

Send them to us:

You can print out our address label from the customer area to send the keys to us.
Please DO NOT write your address on the envelope in case the keys are lost in the mail.
We recommend that you send them to us by secure, signed, registered mail.
We will let you know when we have received your keys.

Handover on site:

If you have someone who has the keys for the time being, we can either collect them on site or have them brought to us.
You can print a note for your signature to authorize us to receive the keys or to collect the keys.
Simply log in to the customer area of ​​our website to find all forms.
We will inform you as soon as we have received your keys.
Please ensure that you provide us (if applicable) with your alarm system data and the contact details of the security company.